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Check our FAQ

We work with a Self Service Step Concept. The steps are ready at our driveway from 10:00 am and can be picked up at your convenience. In the basket you will find a lock, a map of Maastricht and a QR code with the route to the center. 

Please place the steps closed in front of STEP Maastricht (Oude Maasstraat 31).

Since the scooters do not have lights, please return them before dark. 

No, we always work on reservation. Before we hand over steps, they are always checked and prepared.

You can cancel free of charge up to 48 hours before the start. Cancellations within 48 hours of start time may be rescheduled to another day or the renter will be charged 50% of the total amount.

In case of a no-show, the full amount will always be charged.

There is plenty of free parking in the area.

Unfortunately, we do not have transport to deliver steps.

Didn't get a code or forgot it? App +31615566077.

Set the combination lock to the correct code (between the 2 arrows) and move the grey blocks to the side.

We do not have a guidebook that we offer. However, we do have several routes on our website. 

Unfortunately, electric scooters are not yet permitted on public roads in the Netherlands.